Complaints
At Broadwalk Investments, we strive to provide exceptional service to all our clients. However, if you are not satisfied with any aspect of our service, we want to hear from you. Your feedback is crucial in helping us improve and address any issues promptly.
How to Make a Complaint
Step 1: Contact Us Email us at info@broadwalkinvestments.co.uk with the details of your complaint. Please include your full name, contact information, and a clear description of the issue.
Step 2: Acknowledgment We will acknowledge receipt of your complaint within 2 business days and provide you with a reference number for tracking purposes.
Step 3: Investigation Our team will investigate your complaint thoroughly. We aim to resolve most complaints within 14 business days. If we need more time, we will keep you informed of our progress.
Step 4: Resolution We will communicate the outcome of our investigation to you and discuss any steps we will take to address your concerns.
Further Assistance
If you are not satisfied with the resolution provided, you can escalate your complaint by contacting our management team directly. We are committed to resolving all issues to your satisfaction.
Contact Information
Thank you for your patience and for giving us the opportunity to improve our services